Earn your ASWB ACE-approved certificate worth 1.5 continuing education (CE) credits for completion of the free Switchboard webinar, Client-Centered Practice Fundamentals.
Overview
Service providers are often drawn to refugee work by a genuine passion to support and uplift newcomers. Yet complex responsibilities and demanding caseloads can make it hard to keep clients at the heart of the work. This webinar will explore what client-centered practice means in the context of refugee and newcomer programs and how it supports both clients and staff. We will review the core principles of strengths-based, culturally responsive, and trauma-informed approaches that enhance client-centered practice. Participants will engage in case scenarios and interactive activities to practice client-centered skills and build confidence in working directly with refugees and newcomers.
Objectives
After participating in this event, you will be able to:
- Identify the purpose and principles of a client-centered approach to refugee service delivery and how it supports both clients and staff
- Describe strengths-based, culturally responsive, and trauma-informed approaches that center refugee clients in service provision
- Implement client-centered approaches to communicating with newcomers, setting service provision goals, and making referrals
Who Is This Course For?
Social workers, including:
- Front-line service providers working with refugees and newcomers
- Supervisors and staff supporting front-line service providers
- Those new to refugee service provision or looking for a refresher on fundamentals
Need support? Email [email protected]
This is an ASWB ACE-approved course worth 1.5 continuing education (CE) units.
This is a recorded asynchronous distance learning course with one asynchronous session hosted on Thinkific. Registration is free. Registration deadline is ongoing. For ADA accommodations, please contact [email protected], attn: Tigest Coleman. All learners are required to have a computer system and internet connection.
Contents
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Client-Centered Practice Fundamentals Webinar
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Learning Assessment
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Objectives Check-In
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Training Satisfaction Survey
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About this course
- Free
- Length: 90 Minutes
- Level: Introductory
- 1.5 CEs
Maya Wahrman, MSW, LSW
Maya is a social worker licensed in New Jersey with a lifelong commitment to working with refugees and immigrants. She brings to Switchboard a decade of experience in resettlement and immigrant services, including direct case management, mental health counseling, school and education support, program management, and state government policy and administration. Maya previously served as the Refugee Health and Wellness Specialist in the New Jersey Office of New Americans. Maya holds a Master of Social Work from Rutgers University and a Bachelor of Arts in History with certificates in Near Eastern Studies and Creative Writing from Princeton University. She speaks English, Hebrew, and Spanish fluently and has basic proficiency in Arabic.
Completion
ASWB CE Information
Social workers must attend the entire course and complete a course evaluation to be eligible for CE credit. There is no penalty for withdrawing from this free course, but leaners who do not finish the course will not receive a certificate of completion. To withdraw, contact [email protected]. Social workers will be required to get 100% on a post-test in order to receive CE credit, but they may retake the test as many times as necessary to get this score. Certificates of completion will be accessible in the course player within 10 business days of course completion.
Client-Centered Practice Fundamentals, course #6848, is approved by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program to be offered by Switchboard TA as an individual course.
Regulatory boards are the final authority on courses accepted for continuing education credit. ACE course approval period: 11/04/2026 - 11/04/2028. Social workers completing this course receive 1.5 general continuing education credits.
Grievance Policy: Switchboard TA's grievance policy ensures timely, ethical, and transparent resolution of complaints—including those related to course content, instructors, certificates, or other concerns—with oversight by the designated social work consultant and CE director to safeguard fairness and objectivity. Participants may request a copy of the full grievance policy or submit a grievance at any time using the contact information provided.