Earn your ASWB ACE-approved certificate worth 1 continuing education (CE) credit for completion of the free Switchboard webinar, Creating Balance in Case Management.
Overview
Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as setting boundaries with clients and creating self-care regimens. This webinar will provide guidance on some of our most frequently asked questions on these topics. While there are no easy answers to these complex challenges, we will share ideas that have helped many experienced case managers.
Objectives
After participating in this event, you will be able to:
- Recognize several common challenges of case management while identifying strategies to set healthy professional boundaries with clients
- Describe ways to improve work-life harmony, including shifts in mindset and self-care strategies
- Apply new time management approaches and organizational tools to navigate high caseloads
Who Is This Course For?
Social workers, including:
- Case managers
- Providers and individuals serving refugees who are navigating the challenges of balancing multiple responsibilities while striving to maintain work-life harmony
Need support? Email [email protected]
This is an ASWB ACE-approved course worth 1 continuing education (CE) credits.
This is a recorded asynchronous distance learning course with one asynchronous session hosted on Thinkific. Registration is free. Registration deadline is ongoing. For ADA accommodations, please contact [email protected], attn: Tigest Coleman. All learners are required to have a computer system and internet connection.
Contents
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Creating Balance in Case Management Webinar
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Learning Assessment
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Objectives Check-In
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Training Satisfaction Survey
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About this course
- Free
- Length: 60 Minutes
- Level: Introductory
- 1 CE
Maya Wahrman, MSW, LSW
Maya is a social worker licensed in New Jersey with a lifelong commitment to working with refugees and immigrants. She brings to Switchboard a decade of experience in resettlement and immigrant services, including direct case management, mental health counseling, school and education support, program management, and state government policy and administration. Maya previously served as the Refugee Health and Wellness Specialist in the New Jersey Office of New Americans. Maya holds a Master of Social Work from Rutgers University and a Bachelor of Arts in History with certificates in Near Eastern Studies and Creative Writing from Princeton University. She speaks English, Hebrew, and Spanish fluently and has basic proficiency in Arabic.
Completion
ASWB CE Information
Social workers must attend the entire course and complete a course evaluation to be eligible for CE credit. There is no penalty for withdrawing from this free course, but leaners who do not finish the course will not receive a certificate of completion. To withdraw, contact [email protected]. Social workers will be required to get 90% on a post-test in order to receive CE credit, but they may retake the test as many times as necessary to get this score. Certificates of completion will be accessible in the course player within 10 business days of course completion.
Creating Balance in Case Management, course #6889, is approved by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program to be offered by Switchboard TA as an individual course.
Regulatory boards are the final authority on courses accepted for continuing education credit. ACE course approval period: 11/04/2026-11/04/2028. Social workers completing this course receive 1 general continuing education credit.
Grievance Policy: Switchboard TA's grievance policy ensures timely, ethical, and transparent resolution of complaints—including those related to course content, instructors, certificates, or other concerns—with oversight by the designated social work consultant and CE director to safeguard fairness and objectivity. Participants may request a copy of the full grievance policy or submit a grievance at any time using the contact information provided.