ABOUT

This course encourages all service providers, regardless of experience, to reflect on how their identity shapes their service provision and client interactions. Participants will explore how various identities intersect and impact both themselves and their clients 

After completing this course, you will be able to: 

  • Define the concept of cultural humility and its components: lifelong learning, mitigating power imbalances, and institutional accountability
  • Utilize self-reflection as a method to understand one's positioning, presentation to others, and the impact on service delivery
  • Evaluate new perspectives on identity and power imbalances, and navigate cultural humility within contexts of gender, race, and socio-economic class


Approximate time to complete: 180 mins (3 hours)


Need support?  Email [email protected]

Course Curriculum

    1. How to Navigate this Course

    2. Introduction: Welcome to the Course

    3. Self-Reflection and the Course Workbook

    4. Download Course Workbook

    1. Circle of Trust

    2. Thank you for Completing your Circle of Trust

    3. Key Terminology: Cultural Humility

    4. Key Terms: Social Identity Categories

    5. Key Terms: Positionality, Intersectionality, Power, Bias, and Stereotypes

    6. Key Terms: Additional Resources

    7. Circle of Trust Reflection

    8. Thank you for Completing your Circle of Trust Reflection

    9. Knowledge Check: Key Terms

    10. Module 1 Completion

    1. Identity Wheel

    2. Meet Elsabet

    3. Your Identity Wheel

    4. Thank you for Completing your Identity Wheel

    5. Elsabet Works with the Habte Family

    6. Knowledge Check: Positionality and Bias

    7. Using the Identity Wheel to Understand the Situation

    8. Cultural Iceberg

    9. Knowledge Check: Cultural Iceberg

    10. Elsabet's Response

    11. Completing a Cultural Iceberg

    12. Thank you for completing your Cultural Iceberg

    13. Reflection on Cultural Iceberg

    14. Thank you for completing Reflection on Cultural Iceberg

    15. Optional: Your Own Cultural Iceberg

    16. Module 2 Completion

    1. Case Scenario Jenny: Social Identities and Power Dynamics

    2. Case Scenario David: Racism and Presenting as “White”

    3. Thank you for Completing your Module 3 Reflection

    4. Module 3 Conclusion

    1. Branching Scenario Alex: Race, Ethnicity, and Appearance Bias

    2. Branching Scenario Alex: Reflection

    3. Thank you for Completing your Module 4 Reflection

    4. Module 4 Conclusion

    1. Branching Scenario Sayed: Institutional Accountability

    2. Branching Scenario Sayed: Reflection

    3. Thank you for Completing your Module 5 Reflection

    4. Module 5 Conclusion

About this course

  • Free
  • 48 lessons

Take the course with Switchboard, start today.

ENROLL FOR FREE