Virtual reality, or VR, describes immersive, computer-generated environments that a person can explore and manipulate. VR can create spaces where newcomers can experience new situations in low-stress environments and allows them to build confidence navigating unfamiliar settings. Incorporating current technologies in resettlement can improve newcomer access to services, help develop a sense of community among resettlement professionals, and promote feelings of safety among new arrivals. It can also help newcomers improve digital literacy skills that are crucial to successful integration in the U.S., as well as pique their interest in and exposure to emerging technologies.
Switchboard partnered with the International Rescue Committee (IRC) in Dallas, TX to create a series of immersive 360° VR videos to help newcomers use ride-share services to access vital community resources, like visiting a clinic.
The process of creating the VR modules was informed by field research using a co-creative model between paid former refugees hired as research affiliates and design students at the University of Utah.