Case Management for Unaccompanied Refugee Minors (URM) Service Providers
Instructor-led Certificate Course
This course is designed to support Unaccompanied Refugee Minor (URM) service providers. URM clients are among the most vulnerable persons in the world, having fled persecution, violence, or abuse and having entered the United States without a parent or custodian. The service providers who support them require specialized, intensive training that combines child welfare knowledge with expertise in refugee resettlement. While case management training may be readily available, there are limited options for training that speak directly to the unique needs of the URM program. Course participants will receive URM-specific training to enhance their knowledge and working relationships with this complex system. This course will also provide invaluable opportunities for networking, sharing of best practices, and collaboration across the URM network. This course will not cover in-depth knowledge of the resettlement or legal status of URM clients.
Upon completion of this course learners will be able to:
Welcome to the Course!
How to Navigate this Course
Book Office Hours with Your Course Instructors
Optional: Connect with Your Course Cohort Peers
Required Module 1 Pre-Work: Watch the Case Management Foundations Webinar Recording
Required Module 1 Pre-Work: Post Your Top 2 Challenges & 1 Response to a Peer's Post
Optional Module 1 Pre-Work: Read the The Unaccompanied Refugee Minors (URM) Program 101 Tipsheet
Optional Module 1 Pre-Work: Read the Unaccompanied Refugee Minor Program Guide
Optional Module 1 Pre-Work: Read the Roles And Expectations In The Unaccompanied Refugee Minor (URM) Program Guide
Module 1 Synchronous Zoom Session
Module 1 Slide Deck Downloadable
Module 1 Check-In
Required Module 2 Pre-Work: Watch the Practical Guide To Working With Refugees: Skills, Techniques, And Considerations Webinar Recording
Required Module 2 Pre-Work: Read the Refugee Youth Experience: Shofi’s Story of Hope & Resilience
Required Module 2 Pre-Work: Post Your Reflections and Considerations
Module 2 Synchronous Zoom Session
Module 2 Slide Deck Downloadable
Module 2 Check-In
Required Module 3 Pre-Work: Watch My Story: An Inspiring Journey from Refugee Camp to Resilience
Required Module 3 Pre-Work: Post Your Takeaways to Mapenzi Kinege's Story and Respond to a Peer
Required Module 3 Pre-Work: Prepare a Case Study
Module 3 Synchronous Zoom Session
Module 3 Slide Deck Downloadable
Module 3 Check-In
Required Module 4 Pre-Work: Watch How a Refugee from Sudan Found Healing and Purpose I Rebecca Deng on Her Book "What They Meant for Evil."
Required Module 4 Pre-Work: Post Your Takeaways to Rebecca Deng's Story and Respond to a Peer
Required Module 4 Pre-Work: Read the Switchboard Trauma-Informed Care: A Primer For Refugee Service Providers
Required Module 4 Pre-Work: Post a Resources: Trauma-Informed Care, Cultural Competency, or Client-Centered Services
Optional Module 4 Pre-Work: Read the Switchboard Cultural Backgrounder(s) for the Population(s) in Your Area
Optional Module 4 Pre-Work: Watch "Amir’s Story: They’re Like My Family Now"
Module 4 Synchronous Zoom Session
Module 4 Slide Deck Downloadable
Module 4 Check-In
Course Completion Satisfaction Survey
Course Outro & Next Steps