ABOUT

Do you want to improve your knowledge of case management? Do you want to learn practical ways to support and promote the psychosocial wellbeing of your refugee clients? This certificate course provides a foundational understanding of case management for refugee and immigrant service providers. This course provides a foundational body of knowledge, reviews contextual and cultural considerations, and explores best and promising practices in psychosocial support programming. It will be most relevant for caseworkers, case managers, casework supervisors, and others whose role includes directly supporting refugee clients.

Upon completing this course, participants will be able to: 

  • Describe what case management means in the context of refugee service delivery
  • Name key contextual and cultural considerations in case management with refugee clients
  • Define trauma, trauma-informed care, and the building blocks of resilience
  • Practice effective strategies for staff care and self-care

    1. Welcome to the Course!

    2. How to Navigate this Course

    3. Book Office Hours with Your Course Instructors

    4. Optional: Connect with Your Course Cohort Peers

    1. Required Module 1 Pre-Work: Watch the Case Management Foundations Webinar Recording

    2. Required Module 1 Pre-Reading: Case Scenario 1, Naomi

    3. Required Module 1 Pre-Work: Post Your Reflections and Considerations

    4. Module 1 Synchronous Zoom Session

    5. Module 1 Slide Deck Downloadable

    6. Module 1 Recommended Resources Downloadable

    1. Required Module 2 Pre-Work: Watch the Trauma-Informed Case in Case Management Webinar Recording

    2. Required Module 2 Pre-Reading: Case Scenario 2, Santo and Family

    3. Required Module 2 Pre-Work: Post Your Reflections and Considerations

    4. Module 2 Synchronous Zoom Session

    5. Module 2 Slide Deck Downloadable

    6. Module 2 Recommended Resources Downloadable

    1. Required Module 3 Pre-Work: Watch the Practical Guide to Working with Refugees Webinar Recording

    2. Required Module 3 Pre-Reading: Case Scenario 3, Roberto

    3. Required Module 3 Pre-Work: Post Your Reflections and Considerations

    4. Optional Module 3 Pre-Work: Individual Reflection Activity: Mindful Active Listening

    5. Module 3 Synchronous Zoom Session

    6. Module 3 Slide Deck Downloadable

    7. Module 3 Recommended Resources Downloadable

    1. Required Module 4 Pre-Work: Watch the Balancing the Demanding Needs of Case Management Webinar Recording

    2. Required Module 4 Pre-Reading: Case Scenario 4, Hosni & Alla and Case Scenario 5, Bushah

    3. Required Module 4 Pre-Work: Post Your Reflections and Considerations

    4. Optional Module 4 Pre-Work: Professional Quality of Life Self-Assessment

    5. Module 4 Synchronous Zoom Session

    6. Module 4 Slide Deck Downloadable

    7. Module 4 Recommended Resources Downloadable

    1. Course Completion Satisfaction Survey

    2. Course Outro & Next Steps

Course Details

  • Free
  • 32 lessons
  • 6 hours of video content