Learning
-
Planning for Data Collection and Quality Assurance
CourseThis course is designed for staff who are new to monitoring and evaluation activities. It provides tools to help learners thoughtfully plan data collection to evaluate the impact and effectiveness of programming.
Free
-
Writing Effective and Efficient Case Notes
CourseThis course demonstrates that case notes are an important part of the work you believe in, and it will provide you with the core skills and knowledge needed to complete them effectively and efficiently.
Free
-
Unaccompanied Refugee Minor Programming 101
CourseThis course offers foundational knowledge about who URMs are, their journey to the US, the programs available to them, and how to support their integration. This course covers common themes and practices.
Free
-
Understanding the Behavioral Health Care System in the U.S.
CourseThis course is relevant for direct service providers, supervisors, managers, and other resettlement professionals who support newcomers’ mental health and are interested in learning more about behavioral health service options in the U.S.
Free
-
Introduction to Working with Interpreters
CourseThis course is intended for providers who are new to working with interpreters. It is the first of two Switchboard eLearning courses on this topic. After completing this course, we recommend you complete Overcoming Challenges in Interpretation.
Free
-
Basic Protocols and Practical Skills for Interpreting in Newcomer Services
CourseThis course is designed for individuals interested in serving as interpreters or translators in newcomer service settings. This course is relevant for anyone who works as a casual, informal, or ad hoc interpreter in newcomer service settings.
Free